BANGOR DAILY NEWS • January 11, 2022
Staff of Maine’s utility regulator recommended removing a penalty for poor performance on Central Maine Power Co., but voiced ongoing concern about its ability and commitment to improve customer service. The penalty, which the Maine Public Utilities Commission staff recommended lifting on Tuesday, was levied in February 2020 after customers complained of high billing errors and poor customer service related to the utility’s new billing system and a historically strong October 2017 wind storm. It cost CMP shareholders an estimated $10 million in reduced earnings.