MAINE PUBLIC • October 8, 2024
State regulators have fined Versant Power $90,000 for failing to meet customer service standards last year. The Public Utilities Commission said the power company did not meet targets for answering calls within 30 seconds. Commissioners denied Versant’s bid to exclude several days of poor performance following a powerful storm in December 2023 from its overall service quality record. The company said it had 97,000 customers without power and its call volume was five times higher than other times in the year.