PORTLAND PRESS HERALD • July 12, 2021
The Maine Public Utilities Commission ordered the review of Central Maine Power’s management system in January 2020. The order followed an investigation of the utility’s rates. The audit delved into a number of complex management matters focusing on such issues as to whether management structure had contributed to a decrease in customer service quality and if the effects of transferring personnel and decision making from CMP to Avangrid had negatively impacted customer service. Auditors said that since 2019 the company has made strides to improve its level of customer service, but cautioned against complacency.