CMP will add Maine executives as part of state-mandated improvement plan

Central Maine Power Co. is out with a new state-mandated plan to improve its local management structure after an independent audit pointed to systemic problems that could hurt customers. The utility is under scrutiny by the Maine Public Utilities Commission after mishandled billing and poor customer service led to $9.9 million in fines as well as the third-party audit. The changes CMP says it intends to make include a new vice president for Maine in Avangrid’s C-suite, a new community relations branch and customer “listening council” for CMP, and a new seat for a Mainer on Avangrid’s board of directors.